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Please note: In December the Austrian mail service is usualy totally over-challenged and privileges the delivery of Amazon packages. Even if we send your package right after your order it is possible that this package from us average customers takes three weeks.

 

Gift certificates could be a solution if the delivery is likely to not reach you before Christmas..

 

Certificates can be returned within 90 days. Free and without naming any reason.

 

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"Nice" example for a problem

 

Standard Procedure

 

Usually a delivery take one week.

 

Procedure in Austria Standard and Express Delivery:

  • We give the package to our mail service and the customer gets an email from us with a tracking link.
  • The mail service delivers the package.
  • Duration: Usually 4 days after ordering, 2 days for express delivery.

 

Procedure for D, BE, DK, NL, LU, SI Standard Delivery:

  • We give the package to our mail service and the customer gets an email from us.
  • Our mail service delivers the package to a company that manages the delivery outside of Austria (this has a lower price than our mail service).
  • As soon as the package arrives at this company the customer gets an email with a tracking link.
  • A foreign mail service delivers the package.
  • Duration: Usually 8 days after ordering (5 days after we sent it).

 

Procedure for D Express Delivery:

  • We give the package to our mail service and the customer gets an email from us with a tracking link.
  • The local mail partner service of our mailservice delivers the package.
  • Duration: Usually 5 days after ordering.

 

Procedure for all other countries:

  • We give the package to our mail service and the customer gets an email from us with a tracking link.
  • The local mail partner service of our mailservice delivers the package.
  • Duration: Usually 10 days after ordering. Double the time for overseas countries.

 

 

 

If it takes longer than usual

 

There could be three reasons for a delay.

 

  1. It's vacation time. The Gamerboard-professionals are not always available.
  2. Else it depends on:

  3. You have got no sending-notification form us by email.
  4. You have got a sending-notification form us by email.

 

 

In case 2 we messed up something.

Solution: Mail us or call us by phone and we will fix it.

 

 

In case 3 the mail service messed up something (Eg. box below).

Solution: Mail us or call us by phone and we will we contact the mail service and sort it out.

 

 

Excerpt of the shipment tracking of our mail service:

 

01.07.2014 Item accepted at postal service point

03.07.2014 Item distributed

16.07.2014 Item misrouted

16.07.2014 Item distributed

...

Any questions?

Customer-reviews: For reading or wirting Customer-reviews please see our Facebook page or the page Press & Reviews. The review tool in our shop was unfortunately abused to spam us.

 

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