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A Mail Order Store Is Fun!

Folks, a mail order store is real fun. Here's a nice example, how funny this business can be. More cases of that kind and we are closing.

 

And to get that clear: These are only the milestones in this story. In fact there was a lot more email and mail traffic.

 

 

31.08.2015We send a Gamerboard A1 to David in California.
21.09.2015The package arrives. Completely destroyed. David makes a damage report at the american mail-service.
22.09.2015Damage report at the austrian mail-service. They say: Compensation has to be claimed by the recipient from the american mail-service.
22.09.2015We send David a new Gamerboard. it arrives some weeks later, undamaged this time.
20.10.2015The american mail-service refuses David the compensation because the austrian mail-service does not send necessary info.
21.10.2015We prompt the austrian mail-service to pay for the damage. After all they are our contractual partner and not the american mail service (which is only their contractual partner).
10.12.2015Mail from the austrian mail-service: They will not pay, because the english(!) mail-service has confirmed that the package has been accepted by the recipient undamaged.
14.12.2015We inform the austrian mail-service that they made their inquiry on the wrong continent and send them again all necessary document including a copy of David's damage claim.
15.12.2015The austrian mail-service promises to check that again.
06.01.2016No message from the austrian mail-service. Repeated request to the austrian mail-service to pay for the damage. This time we threaten to file a lawsuit.
07.01.2016The austrian mail-service refuses any compensation because the american mail-service now says that the package has been insufficiently packed.
08.01.2016We tell the mail-service that we do not intend to send packages in steel-safes. Our lawyer suggests to make an appeal to the Postschlichtungsstelle (mail-arbitration-board?) bevor we file a lawsuit. This we do and get promptly the answer that they will attend to it.
12.01.2016Mail from the Postschlichtungsstelle: the austrian mail-service pays, "as a gesture of goodwill" they say.
17.01.2016After 4 months and 100s of mails and letters: The money arrives on our bank account.

Stars Customer-reviews: For reading and wirting Customer-reviews please see Press & Reviews or our Facebook page. The review tool in our shop was abused to spam us and therefore deactivated.

 

)A As an Amazon partner, we earn on qualified sales after clicks on the Amazon links.

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