Delivery Time

"Nice" example for a problem

Standard Procedure

Usually a delivery takes one week.

Procedure in Austria Standard and Express Delivery:

• We give the package to our mail service and the customer gets an email from us with a tracking link.
• The mail service delivers the package.
• Duration: Usually 4 days after ordering, 2 days for express delivery.

Procedure for most EU-countries (DE, NL, ES, FR, IT, BE, DK, CZ, IE, LV, LT, MT, LU, SI, HR, HU, PL, SK, ) Standard Delivery:

• We give the package to our mail service and the customer gets an email from us.
• Our mail service delivers the package to a company that manages the delivery outside of Austria.
• As soon as the package arrives at this company the customer gets an email with a tracking link.
• A foreign mail service delivers the package.
• Duration: Usually 8 days after ordering (5 days after we sent it).

Procedure for all other countries:

• We give the package to our mail service and the customer gets an email from us with a tracking link.
• The local mail partner service of our mailservice delivers the package.
• Duration: Usually 10 days after ordering. Double the time for overseas countries.

If it takes longer than usual

There could be three reasons for a delay.

1. It's vacation time. The Gamerboard-professionals are not always available.

Else it depends on:

2. You have got no sending-notification form us by email.
3. You have got a sending-notification form us by email.

In case 2 we messed up something.

Solution: Mail us or call us by phone and we will fix it.

Solution: Mail us or call us by phone and we will we contact the mail service and sort it out.